Customer Service

Shipping & Delivery

We ship UPS Monday - Friday and usually will ship within three to four days of your order unless you specify next day, 2-day or 3-day shipping.

Privacy & Security

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name (where possible).

We collect the domain name (where possible) of visitors to our Web page and information and e-mail addresses volunteered by the consumer, such as survey information, newsletter subscriptions and/or site registrations. The information collected is used solely to notify our visitors on information regarding new products, services or specials. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

We do not sell, rent or otherwise furnish any customer information collected to outside companies or organizations.

When we transfer and receive certain types of sensitive information such as credit card or financial information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

Returns & Replacements

If for whatever reason you are unsatisfied with your order, you can return it for a refund (less shipping,  handling and a 20% restocking fee). Send back in the original packaging. 

Ordering

You may order directly through our site or by calling 1-888-422-8433- Customers that are billed directly may email us directly with their order at Inquire@ChurchCandles.com

Payment, Pricing & Promotions

Payment is Directly through our website… when calling we will take your credit card information and customers that have we bill will be sent an invoice after we ship their items.

Viewing Orders

All orders will  be updated through our site. 

Updating Account Information

You may update your information directly through our site or by sending your updated information to Inquire@ChurchCandles.com